Faq's

❓Frequently Asked Questions

1. Do you offer free shipping in Pakistan?

Yes! We offer free nationwide delivery on all orders over Rs. 3,000. Orders below that amount are charged a flat Rs. 250 shipping fee.

---

2. Which cities do you deliver to?

We deliver to all cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and more.

---

3. What are your delivery times?

• Karachi, Lahore, Islamabad: 2–3 working days

• Other cities: 3–5 working days
  Orders are dispatched within 1–2 working days after confirmation.

---

4. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

---

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via SMS or WhatsApp. You can also contact us directly for updates.

---

6. Are your products made from genuine cotton?

Yes! Our towels, bathrobes, and bedding items are made from 100% premium long-staple Egyptian or Turkish cotton — soft, absorbent, and durable.

---

7. How do I wash your towels and bathrobes?

• Machine wash in cold water

• Use mild detergent

• Avoid bleach and fabric softeners

• Tumble dry on low heat for best softness

---

8. Do you accept returns or exchanges?

Yes. We offer returns or exchanges within 7 days for unused products in original packaging. Sale or clearance items are not eligible unless defective.

---

9. Do you sell gift sets or bundles?

Yes! We offer beautifully curated towel sets, robe combos, and bedding bundles — perfect for weddings, housewarmings, and self-care gifts.

---

10. How can I contact customer support?

We're here to help!
📱 WhatsApp: +923112695506
📧 Email: royalluxurylifestylebrand@gmail.com
📍 Based in Karachi, Pakistan